Customer Survey Reponses - October 2009

In a recently conducted survey, 97% of our customers in the last year stated that they:
- were delighted with the product range offered at James Erskine Interiors;
- were very happy with the customer care provided by staff of James Erskine Interiors;
- would return in future.

Thank you to all our customers who took the time to respond to the survey. The comments, such as those listed below, are very much appreciated.

"We were very happy with all the dealings we had with staff and the choice of materials (carpets and upholstery) were excellent. We would recommend you to all our friends."
Winifred P., Edinburgh

"Keep up the good work and competitive prices; stay local in Morningside."
Mrs Catherine G., Edinburgh

"James Erskine Interiors staff are friendly and helpful and take time with their customers to provide them with what they want. The re-upholstery service is top quality."
Miss M.E. D., Edinburgh

"I have always been very impressed by James Erskine Interiors, and that is why I keep returning!"
Mrs A. R., Edinburgh

"Can't fault service...and that's what counts!"
Mrs I., Edinburgh

"All contact which I had with James Erskine proved to be very satisfactory; if this standard is kept then all customers should be well satisfied."
Mr L.J. D., Edinburgh

"Your location is really good. And your big plus is that you have knowledgeable and experienced crafts people."
Rosemary, A., Edinburgh

"I found the personal attention from the curtain specialist and hanging service particularly helpful."
Fay, A., Edinburgh

"Keep up the good work - very friendly and helpful staff."
Ken B., Edinburgh

Letters from Customers

We appreciate the many kind letters of thanks and appreciation we receive from our customers. Here are excerpts from just a few…

Reupholstery

“Many thanks for your excellent work in covering our settee and chairs. I am pleased with the result and I also appreciated the friendly and professional approach of all your staff.” 
Fiona S., Edinburgh

“We have had quite a lot of furniture reupholstered by yourselves and have been delighted both with the excellent standard of the work and the customer care of your staff.”
Lorna C, Castle Douglas.

“Thank you for your excellent service – from the first visit to the uplifting and final delivery, everything has been handled in a very professional manner.”
Mrs C. Mac D., Edinburgh

“I am just writing to say how delighted I am with the seat covers you did for me. Thank you.”
Murray U., Edinburgh

"My suite is just beautiful, I am so very, very pleased with it. It has been much admired by family and friends. Please pass on my thanks to the staff for the excellent attention I received."
Catherine P., Balerno

Furniture

" I am writing to thank the French Polishers involved with the restoration of our table. Myself and my husband are delighted with the finished result. It is hard to believe it could be restored to its original beauty."
Caroline L., Edinburgh

“Coffee tables arrived safely this afternoon. I am very pleased with the work done.”
Nicole McI., Edinburgh

"Please tell those who made the Headboard the workmanship is to be admired and I am delighted with it."
Violet R, Edinburgh

“What a marvellous job you have done restoring our hall table which I had spoilt! Please thank your cabinet maker for his splendid work.”
Joyce M, Edinburgh

"I would like to thank very much the staff of your workshop for the beautiful job which they have made of my walnut table. It looks as well as it did when I was a child. I did not expect that the damage would be repaired so well. I am very grateful and will most certainly recommend your firm to anyone."
Margaret M., Edinburgh

"I write to say thank you very much indeed for the excellent job you have done in repairing and re-upholstering my dining chairs."
Irene D., Edinburgh

Carpeting and Flooring

"We were impressed by your helpfulness, and the speedy, efficient way the work was carried out. The fitter has made an excellent job of laying the carpet in our hall and stair."
Alison A., Edinburgh

“Thank you for the fantastic floor which you laid for us. I am very pleased with it! It goes very well with the rest of the kitchen.”
Jennifer W, Edinburgh

"James Erskine Ltd is an excellent firm carrying out their work in a very good way, and are always polite and efficient."
Janet M, Edinburgh

Curtains

"Many thanks for all your care and attention, it has been much appreciated."
Rena C., Edinburgh

Interior Design

"Many thanks for your prompt, efficient and friendly service. I shall certainly be recommending you to friends and look forward to doing business with you again in the future."
Wendy A., Edinburgh