TERMS AND CONDITIONS
James Erskine Interiors and associated companies, aim to give you the best possible value and service at all times. The following Terms and Conditions will explain how we will deal with your order and you should read them carefully. These terms and conditions apply to online, telephone and in-store sales. Using our services confirms your acceptance of these terms. We advise you to print a copy for your records.
We do our utmost to ensure that all our web prices and descriptions are accurate and up to date, but on rare occasions it is possible that errors may occur. Our team will check the details of your order and if we find that there is a pricing or other error we will notify you as soon as possible and give you the choice to proceed with your order at the correct price/specification or to cancel your order and obtain a full refund. If we do not receive a response to this notification within 7 days we will cancel the order and issue a refund of your payment.
If you have provided your own measurements, you are responsible for these being accurate and James Erskine Interiors accepts no liability if the curtain, blinds or floorcovering does not fit. Therefore, please make sure that these are correct at the time of ordering to avoid any issues upon delivery or when the item is fitted.
Quotation requests for carpets, flooring, curtains, blinds, re-upholstery and furniture restoration, are governed by our offline terms and conditions which will accompany the quote.
We advise customers to obtain or view a sample of their chosen flooring, fabric, wallpaper or trimming to ensure that you are happy with the item before ordering. Shades can sometimes vary slightly between samples and batches, so if the colour match is critical, please ask us to order you a 'stock cutting' of the current batch when placing your order. It is important that, prior to ordering, you ensure the suitability of the product for your chosen purpose or use. We are unable to accept any liability arising in respect of any loss, damage or deterioration in condition of any goods sold caused by usage, shrinkage, cleaning processes, atmospheric conditions or assembly, make-up, installation or general application. All goods are subject to availability, and full refunds will be given if for any reason your order cannot be fulfilled by a flooring, wallcovering or fabric company within the required time scales. We cannot be responsible for delays beyond our control, and will not be responsible for compensating you for any consequential loss, which you may suffer if we are unable to supply goods in the originally anticipated time-scales.The minimum order is usually one metre of fabric or one roll of wallpaper, unless the fabric/wallpaper company impose different quantities. Fabrics to be used for upholstery need to comply with the Furniture and Furnishing Fire Safety regulations which came into effect in 1988. If they do not meet regulations, your upholsterer may be able to use an Interliner or barrier cloth - if we are not providing the upholstery service, please check with your upholsterer before ordering. No goods can be released to clients until payment has been received in full.
Details of our delivery charges are on a dedicated link. These vary by the amount, size and weight of the item ordered. Please note: orders can only be sent to one address. If you require part of your order to be sent to a different address, please order those items separately. Please allow 7 - 10 working days for receipt of your order unless noted otherwise on the item. Please advise us when placing your order if you are working to a deadline. All goods are subject to availability. Should a fabric or wallpaper be out of stock, we will contact you as soon as we are advised by the fabric/wallpaper company, so that you may decide whether you wish to wait for this item, or to cancel your order. A full refund will be given if for any reason your order cannot be fulfilled by the fabric company within the required time-scale. All delivery times are approximate, and we will not be held liable for any compensation as a result of any unexpected delays. Products dispatched from James Erskine Interiors or directly from the suppliers are typically sent by courier. In both cases, a signature will be required to take delivery of your goods. Please check your order carefully upon receipt. In the event that there has been any damage to the order in transit to you, the damaged goods must be signed for as damaged and we must be advised by 12 noon the day after delivery, so that we can instigate a claim with the courier. If you require delivery to an address outside the UK mainland this may be possible although some fabric companies impose restrictions on overseas deliveries. Please contact us before placing your order so we can confirm whether we can deliver to you and also confirm to you any additional shipping charge. It is the customer's responsibility to find out if they are required to pay any import duties or taxes on any goods purchased, and they will be responsible for paying these duties/taxes themselves when the order arrives in their country.
Please note that most suppliers are closed for the Christmas period. Any orders placed after a specified date will be processed upon their return to business in January. We will advise you if this affects your order
ACCURACY OF INFORMATION
Whilst James Erskine uses reasonable endeavours to ensure that the contents of this site are accurate and up to date, it does not accept any liability for any information which may not be accurate. James Erskine is reliant upon third parties for much of the information provided (see below) and reserves the right to change data, references and product specifications at any time.
Certain hypertext links contained in this site will direct you to websites which are not under the control of James Erskine. Selection of a link will take you out of this site to other websites which James Erskine Interiors has no control over. Consequently, James Erskine Interiors accepts no liability or responsibility whatsoever for any other websites which may be accessed through their website.
WHAT IS YOUR RETURNS POLICY IF A PRODUCT IS FAULTY?
Please contact us within 7 days of receipt of your order should you have any queries about the product(s) you have received. While every effort is made to ensure that you receive the required goods in the best possible condition, please inspect all items carefully upon receipt. In the unlikely event that you receive faulty goods, please contact us immediately and we will replace these free of charge. Please note: no refunds can be given once the goods have been cut, treated or altered in any way. This does not affect your statutory rights.
Returns of Material Only Purchases
Unused, undamaged merchandise in unopened boxes, purchased from store stock and returned within 48 hours of purchase will receive a full refund. Unused and undamaged merchandise, returned after 48 hours but within 30 days of purchase, will qualify for an store credit or exchange and will be subject to a 30% restocking fee. All clearance merchandise, remnants, and merchandise marked "as is" or "Final Sale" is sold without warranty and may not be returned for any reason. The customer must present the original receipt to receive a refund. Credit card transaction refunds will be issued to the original credit card used from the purchase. Cash or check transactions, will be refunded via a corporate check. Please allow 14 business days for processing. If the merchandise listed is a special ordered or cut from store stock roll, returns and cancellations will not be accepted and no deposits refunded. All special orders must be paid in full, at the time of purchase.
WHAT IS YOUR RETURNS POLICY IF I HAVE CHANGED MY MIND OR ORDERED THE WRONG ITEM?
FABRIC AND TRIMMINGS
A cut length of fabric or trimming is classed as a bespoke item, as that specific length of fabric or trimming has been specifically cut for you. Therefore, if you have ordered a specific length of fabric, you are unable to cancel the order for any reason once the fabric supplier has cut the fabric to dispatch to us, in accordance with the provisions of The Consumer Protection (Distance Selling ) Regulations 2000 and The Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013. We can, however, ask the fabric companies to accept your order back into stock and negotiate a refund, however, this is subject to the fabric companies' agreement and the payment of their handling charges. Should you realise that you have ordered the wrong product, or decide that you have changed your mind and wish to return it, then please contact us, and we will liaise with the fabric company on your behalf to check whether they will accept the order back. Goods can only be returned to us after agreement has been confirmed. Any goods must be returned in the original condition.Returns are not usually possible if the fabric length is less than 5 metres. Fabric companies do impose a restocking/handling fee, which is typically 30% of the order value, and this would be deducted from the refund given to you. This handling charge covers the fact that your length of fabric has been cut specifically for you, and another future customer is unlikely to require the same length and so the fabric company will make a partial loss on the returned goods. All costs relating to postage for returns are the buyer's responsibility.
Should you realise that you have ordered the wrong product, or decide that you have changed your mind and wish to return it, then please contact us within 7 days to confirm that you wish to return this to us. All goods must be returned saleable in their original condition and the individual rolls unopened.
BESPOKE PRODUCTS: CURTAINS, BLINDS, CUSHIONS, WALLCOVERINGS AND MIX-TO-ORDER PAINTS
Where we are making bespoke items for you such as curtains or blinds, you are unable to cancel or return the order for any reason once we have received your fabrics from the supplier and the making up process has begun. This is in accordance with the provisions of the Consumer Protection (Distance Selling ) Regulations 2000 and The Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013. For bespoke items like premier choice curtains and blinds, please allow approx 4 weeks for receipt of your order. Please contact us within 7 days of receipt of your order should you have any queries about the product(s) you have received.Any special order items however are exempt and can not be returned. These include wallcoverings sold by the metre or where the wallpaper has been cut to your specific lengths. These products are specially commissioned upon order and are considered bespoke items. Many paints that we supply are specially mixed-to-order and are also considered a bespoke product, and, therefore, cannot be refunded. However, in exceptional circumstances, the manufacturer of the paint may accept returns. Please note this is down to the manufacturers discretion and will possibly incur a restocking fee of 30%. If you have any left over wallpaper once you have completed your project, we may be able to return this to the wallpaper manufacturer if there are more than 5 rolls to be returned. Please contact us within 30 days of receiving your order, and we will contact the wallpaper manufacturer on your behalf. This does not affect your statutory rights. Please note: no refunds can be given once the goods have been cut, treated or altered in any way.
Please note, once wallpaper paste has been dispatched from the suppliers, we can no longer offer a refund or replacement.
If you require a refund for whatever reason please allow 14 days for the payment to be processed. Please note: no refunds can be given once the goods have been cut, treated or altered in any way.
When registering on our website, customers agree to provide true and accurate information, and must not impersonate another or use a false or unauthorised name. Please notify us of any changes in personal information. Customers must be 18 years of age to have the capacity to enter a contract to order goods through James Erskine Interiors.
All rights, including copyright, in the content of James Erskine Interiors web pages are owned or controlled for these purposes by James Erskine Interiors. In accessing these web pages, you agree that you may only download the content for your own personal non-commercial use. Except where expressly stated otherwise, you are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these web pages for any other purpose whatsoever without the prior written permission of James Erskine Interiors.
Prices are subject to change. All prices include UK VAT for all customers within the UK and EU VAT territories. The price you are quoted by email will be valid for 7 days. If you order the quote after this period has elapsed, the most recent price for the product will be used when calculating the order total. By placing an order a customer is making an offer and a binding contract will be formed only once the customer's order is confirmed and accepted by James Erskine Interiors - taking payment from the customer's credit/debit card does not indicate acceptance. We may be required to make adjustments to the price charged to you, to take account of any change or correction in our supplier's price or the imposition of new or changed rates of duties or taxes. If any of these events occur we reserve the right to inform you of the correct revised price and give you an opportunity to cancel the order when you will receive a full refund, or to continue with the order at the revised price.We cannot be held responsible for pricing, typographical, or other errors on our website.
All due care and attention is given to ensure that all product information displayed on our website is correct and up to date, including pricing, technical information and advice. We are reliant upon receiving timely information from our suppliers, and cannot be held responsible for any inaccuracies. Please check the product information prior to ordering, as this is being constantly updated and amended. We cannot be held responsible for pricing, typographical, or other errors on our website.
OUR RIGHTS AND LIABILITY
We reserve the right to: modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website. All goods are supplied by us on condition that our liability for any fault or defect in the quality, condition, description or fitness for any purpose is limited in amount to a sum not exceeding the purchase price of the particular goods. In no circumstances whatsoever shall James Erskine Interiors be liable for indirect or consequential loss or damage.
The conditions shall be governed by and construed in accordance with the laws of Scotland and you irrevocably submit to the exclusive jurisdiction of the courts of Scotland. The registered company address of James Erskine Ltd is: 6-10 Church Hill Place, Edinburgh EH10 4BD. Company registration number SCO89297. VAT registration number: 268 7789 80
PROMOTIONS AND COMPETITIONS
These promotion or competition rules apply to all James Erskine Interiors promotions or competitions conducted by means of any medium - social media, print, computer or other. Rules may change from time to time.
If a particular promotion has specific rules or terms those specific terms will apply and will be stated on entry.
Entrants are required to meet the entry criteria but otherwise no other purchase is necessary. Incomplete entries will not be accepted and entries are limited to one per person.
James Erskine Interiors reserves the right to exclude any person from participating in the promotion on reasonable grounds.
The winner will have a set period of no longer than seven days to contact James Erskine Interiors once announced, and failure to do so may result in forfeiting the prize and a new winner being selected.
James Erskine Interiors has the right to publicly disclose the name of the winner.
Prize is non-transferable. No cash alternative is available. Cash value of prizes is 0.0000001p.
Prize will be dispatched within 3 working days from the date of contact by the winner if applicable.
Competition is open to legal residents of the UK mainland only, aged 18 years of age or older, except for employees of James Erskine Ltd and their families, their agents, or anyone else professionally associated with the competition.
James Erskine Interiors reserves the right to amend, vary, extend or discontinue a promotion at any stage, for any reason.
The decision of James Erskine Interiors is final.
Submission of entry will be taken to mean acceptance of these terms and conditions.